People Page Redesign

Role // Product designer
Year // 2023



The Challenge

The challenge is to get more users interacting with the "People Page". Even though this page meant to be a key resource and has features that can offer important insights, it was barely used. Users spent just 31 seconds on average on this page.
The main hurdle? Most users were mainly logging in to use the role search screen. So, the question is: how could we make the "People Page" as appealing and useful to our users?

The Solution

In addressing the identified issues, we prioritized transparency and relevance in our data presentation, while enhancing user control. Our solution involved introducing additional capabilities to our product.
After research, we understand that this screen needs reconsideration in terms of the data presentation, thats reflected in the hierarchy and typography, adding data vizualization which gives critical insight to the organization, adding flexible capabilities in data and explanations that are reflected in strengthening trust in data

The Solution

In addressing the identified issues, we prioritized transparency and relevance in our data presentation, while enhancing user control. Our solution involved introducing additional capabilities to our product

Goal

Increase user engagement with the "People Page" to prolong platform usage and deliver value, by identifying user-interested data points and effective data representation methods.

The process

Conversations with Customer Success Managers (CSM) and sales teams to collect users feedback and requested on the current screen.
Analyzed user behavior through existing analytics.
Conducted Interviewed with our users to understand pain points

About Compete

Compete is a platform that offers insights into a company's employee compensation and benefits relative to the market. It utilizes data from numerous tech companies to provide a comprehensive understanding of compensation and benefits benchmarks.

The users

CEOs, HR leaders, and Finance leaders

About Compete

Compete is a platform that offers insights into a company's employee compensation and benefits relative to the market. It utilizes data from numerous tech companies to provide a comprehensive understanding of compensation and benefits benchmarks.

The users

CEOs, HR leaders, and Finance leaders

The process

Conversations with Customer Success Managers (CSM) and sales teams to collect users feedback and requested on the current screen.
Analyzed user behavior through existing analytics.
Conducted Interviewed with our users to understand pain points

New people page screen

Problem #1

Typography and hierarchy

In the old design ->
It is difficult to separate elements and titles similar to text.

In the old design ->
It is difficult to separate elements and titles similar to text.

In the old design ->
It is difficult to separate elements and titles similar to text.

Solution

Enhanced readability with improved hierarchy & typography, alignment text and numbers by applying UX Principles to the data table

Problem #2

Data Display/ visualization

After the research we realized that display only a table is not enough because the critical data is not sufficiently highlighted for the user's attention.

Solution

Adding a data viz, enabling users to rapidly assess their organization's health by displays key trends and critical data, offering a clear snapshot of the organization's state.

Data Viz

Presenting a bar chart for data visualization:
Clarity and imoact: Bar charts are visually clear and impactful, making critical data stand out and easy to understand.
Researchers have found that bar charts are much easier for people to comprehend than other types of charts. This is because bar charts make it easy for people to quickly and accurately perceive the differences between values.

Problem #3

Lack of Flexbility

We identified our users need control over data presentation and preference display. (for example add a ranking according to each employee performance)

Solution

To address user needs for control, we made our data tables more flexible. By default, we show only the most important columns. Users, however, can customize these tables, adding or removing columns based on their specific needs. This empowers users to focus on the data that matters most to them.

Problem #4

User Trust

Users were confused and mistrustful due to inconsistent data presentation and opaque benchmarking and data update processes.

Solution

To rectify identified issues, we enhanced the UI to provide instant clarification on parameters used to calculate each employee percentile. Furthermore, we integrated indicators to show the status of HRIS integration and the timing of the last data sync, enhancing transparency and trust in the data.