Ad hoc Mission

Ad hoc Mission

Ad hoc Mission

Role // Product designer
Year // 2020

The Challenge

Fox system that developed by BKS will Supplying a training management system to the US Army

The system, will allow to optimize training, learning and training systems while adapting them to changing operational requirements and achieving a high level of readiness, anywhere in the world.
How can we integrate the involved consolidating a multifaceted process, previously dispersed across emails, spreadsheets, and multiple client platforms, into a streamlined workflow tailored to the client's diverse use cases into one system.

Fox system that developed by BKS will Supplying a training management system to the US Army

The system, will allow to optimize training, learning and training systems while adapting them to changing operational requirements and achieving a high level of readiness, anywhere in the world.
How can we integrate the involved consolidating a multifaceted process, previously dispersed across emails, spreadsheets, and multiple client platforms, into a streamlined workflow tailored to the client's diverse use cases into one system.

The Solution

My team, along with our project partners, collaboratively built a user flow. This involved creating and editing missions, linking them with other tasks using advanced search, and conducting evaluations. We refined the process based on usability test results, making necessary corrections and enhancements.

The Solution

In addressing the identified issues, we prioritized transparency and relevance in our data presentation, while enhancing user control. Our solution involved introducing additional capabilities to our product

Goal

The aim was to devise a workflow that enables users to easily add new missions, associate relevant tasks, and evaluate unit readiness for mission completion. Further, a simplified method was designed to update, manage, and view the organizational structure within a large-scale platform.

The process

Conversations with Customer Success Managers (CSM) and sales teams to collect users feedback and requested on the current screen.
Analyzed user behavior through existing analytics.
Conducted Interviewed with our users to understand pain points

What is a mission?

A mission is the purpose of the unit or the main goals it should achieve. It contains a list of essential tasks, the tasks indicate the unit's progress in accomplishing the mission.

About BKS

Britannica Knowledge Systems develops a platform that manages training, scheduling, and operational readiness. Costumers use the platform to optimize resource allocation, simplify complex scheduling tasks, and manage the complete lifecycle of qualification training.

The users

During this project, my team and I worked primarily with military or semi-military users. Our target audience was the unit manager.

What is a mission?

A mission is the purpose of the unit or the main goals it should achieve. It contains a list of essential tasks, the tasks indicate the unit's progress in accomplishing the mission.

About BKS

Britannica Knowledge Systems develops a platform that manages training, scheduling, and operational readiness. Costumers use the platform to optimize resource allocation, simplify complex scheduling tasks, and manage the complete lifecycle of qualification training.

The users

During this project, my team and I worked primarily with military or semi-military users. Our target audience was the unit manager.

The process

Interviews

Upon mapping the current flow, we sought insights on streamlining it through our design. Conversations with numerous system users aided in refining our understanding. After visualizing the workflow, we revisited it for fine-tuning and sought user validation for our proposed solutions. These enlightening discussions underlined the importance of user-centric design and the value of empathizing with user pain points.

User flow


Collaborating with the product team, we delineated flows for mission creation/assignment, user actions, task additions, and real-time monitoring for users and stakeholders.

User flow


Collaborating with the product team, we delineated flows for mission creation/assignment, user actions, task additions, and real-time monitoring for users and stakeholders.

User flow


Collaborating with the product team, we delineated flows for mission creation/assignment, user actions, task additions, and real-time monitoring for users and stakeholders.

Design

Design

Usability Tests

We executed two rounds of usability testing with five system-savvy participants, addressing identified issues between rounds for validation.

Usability Test Goals (what do we want to achieve)

  • Can users understand, learn and discover what they need?

  • Reenforce design changes decisions

  • Discover issues unnoticed

  • Emotional reactions (possible implications for SUS – System Usability Scale)

  • Practice and refine the process of how we set up and conduct UTs

Research Questions Focus (what do we want to know)

  • Map learnability and discoverability for users

  • Map problems in orientation and navigation in screens following the changes we made.

  • Check terminology and hierarchy understanding

  • Detailed check if our new visual design (icons, colors, typography hierarchy, etc) works for users

“ It's straight forward and easy to work with.
I know what to do. Everything is explained. “

Findings

Navigation and orientation

  • Consistency leads to clarity and contributes to the feeling of “easy learnability”

  • The design of CTAs, input fields, elements layouts and behaviour enabled users to move easily within a page and to the next screen.

Terminology and Information Architecture

  • Terminology created confusion as it did not align with expectations based on mental models of how the system works today. Example: Training Plan confused with Training Program

  • Not enough alignment to expected hierarchy structures in the real world. Example: It was hard to understand same Task is added several times to Training Plan Requests and its relation to Master Plans

  • Some copy (texts) caused usability issues. Example: “Training Alternatives” title above a list of “Master Plans”